Frequently Asked Questions
Q: Can you make sure your bag are best quality in the market?
A: Yes, we focus on best quality replica, that is why we move to this site from DH Gate. We focus on board games, that is why we are most professional to identify good replica and bad ones.
Q: How can I trust you?
A: Yes, it is not easy to build trust, but I can tell you, 90% of customers are repeat customer, repeat customer are our biggest wealth.
Q: When will my order arrive?
A: We have strict extended QC procedure to make sure the bag of good conditon. Express transporting time is 2 weeks by Fedex (US) and DHL and other safe ways (EU).
Q: Can I return the product after I receive ?
A: Yes, you can. Our QC team will check every bag carefully before shipping, we accept return when quality issue happens, any problem with our products, whatsapp or email us, we will respond soon.
Due to the high value of the goods, our transportation scheme needs to ensure sufficient security, and we have bought insurance for each package.
Please understand our’s efforts to deliver the package safely and quickly.
Asking for forgives for any inconvenience. The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
Q:How can I track the shipping status?
A:You can log in our website to check you order status, shipping tracking No. is inside, and you can check the status by www.17track.net
Q: Can you ship to my country?
A: We can ship to your country. We can ship single item samples or large orders to more than 100 countries.
Q: What express companies do you work with?
A: We are working with fast logistics/express suppliers to deliver goods to the world by air. We cooperate with major and trusted express companies, including FedEx, UPS, DHL, EMS and other express suppliers.
Q:What is the product shipping from?
A:We ship from China.
Quality Control
Q:How can you control the product quality?
A: After running business for years in DHGate ,we have deposit the many high quality factory sources, and we only cooperate with suppliers with long-term stable supply and stable quality. We will do product testing before the products are put on the website. Only products with stable quality will be put on the shelves.
In addition, we will manually check the appearance and quality of the products before delivery, and we will ensure that the goods you receive are of high quality.
Customer Service
Q: Any problem I met, can I go to the customer service?
A: Yes, any problem, that is how customer service works.
Q: What time of customer service available?
A: Our customer service team will provide customer service from 17 hours x 7 days. You can contact us at WhatsApp at any time. We usually reply to messages within a few minutes. Available time is 6 am to 23 pm of Beijing time.
Whole Sale/Agent
Q:How to apply for the agent?
A:You can get in touch with us on Whatsapp, simple introduce yourself and your business, your name, your county, your market coverage, your contact method, your estimated monthly order quantity, your preferred products and so on, more detail more better.